Last month, a patient diagnosed with gastrointestinal cancer walked into the Tata Memorial Hospital (TMH) in Parel, looking lost. With no attendant accompanying him, his registration process had hit a roadblock. That is when Bhagyashree Parkar (24), a freshly-recruited patient navigator at the hospital, took charge.
“The patient had a confirmed diagnosis from a hospital in Pune. He was accompanied by a man who had held on to his bags and files but it turned out that he was a taxi driver who had driven him from his home in Pune to Mumbai,” said Ms. Parkar. She facilitated the registration process by agreeing to be the patient’s temporary attendant, navigated him from the doctor’s consultation to the investigations and put him in touch with a medical social worker who helped him get into a Pune-bound bus that evening. “I was with the patient from 9.30 a.m. to 3 p.m. that day,” she said. READ MORE